This Cookie Policy explains how ZeeLance (SMC-Private) Limited (Registration CUIN 0300899) ("ZeeLance", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website or use our platform. By continuing to use our services, you consent to our use of cookies as described in this policy.
Key Points: This is not a substitute for reading the full policy, but we want to highlight some important aspects:
- We use necessary cookies for platform functionality that cannot be refused
- Optional cookies for analytics and marketing require your consent
- You can manage your cookie preferences at any time
- Third-party services may set their own cookies
1. What Are Cookies?
Cookies are small text files placed on your device when you visit websites. They are widely used to:
- Make websites work efficiently
- Remember your preferences
- Provide anonymized tracking data to website owners
- Enable personalized advertising (with consent)
1.1 Other Tracking Technologies
We may also use:
- Web beacons: Tiny graphics with unique identifiers
- Local storage: Browser-based storage mechanisms
- Session IDs: Unique identifiers for your visit
- Device fingerprinting: Technical characteristics of your device
2. Types of Cookies We Use
| Category |
Purpose |
Examples |
Duration |
| Essential |
Required for core functionality |
Authentication, security, load balancing |
Session to 1 year |
| Performance |
Analytics and improvement |
Traffic measurement, error tracking |
30 minutes to 2 years |
| Functional |
Enhanced features |
Language preferences, regional settings |
7 days to 1 year |
| Marketing |
Advertising and campaigns |
Affiliate tracking, conversion measurement |
30 days to 2 years |
| Third-Party |
External services |
Payment processors, social media |
Varies by provider |
2.1 Essential Cookies
These cookies are strictly necessary for platform operation:
- Maintain user sessions and authentication
- Prevent fraudulent use of login credentials
- Distribute network traffic across servers
- Remember cookie preferences
Note: Essential cookies cannot be disabled as they are required for the platform to function properly.
2.2 Performance Cookies
These help us understand how visitors interact with our platform:
- Count visits and traffic sources
- Measure platform performance
- Identify popular features
- Detect and diagnose technical issues
2.3 Functional Cookies
These enable enhanced personalization:
- Remember login details (if requested)
- Save language and regional preferences
- Maintain shopping cart contents
- Store custom interface settings
2.4 Marketing Cookies
Used for promotional purposes with consent:
- Track affiliate referrals
- Measure ad campaign performance
- Deliver targeted advertisements
- Limit ad display frequency
2.5 Third-Party Cookies
Set by external services integrated with our platform:
- Payment processors: Safepay and merchant-selected gateways
- Analytics providers: Google Analytics, Hotjar
- Social media: Facebook, Twitter, LinkedIn widgets
- Advertising networks: Google Ads, Facebook Pixel
3. Detailed Cookie List
3.1 Our First-Party Cookies
| Cookie Name |
Purpose |
Duration |
| zl_session |
Maintains user session state |
Session |
| zl_auth |
Authentication token |
24 hours |
| zl_consent |
Stores cookie preferences |
1 year |
| zl_lang |
Language preference |
1 year |
| zl_aff |
Affiliate referral tracking |
30 days |
| zl_perf |
Performance metrics |
1 hour |
3.2 Common Third-Party Cookies
| Provider |
Cookie Name |
Purpose |
| Google Analytics |
_ga, _gid |
Traffic measurement |
| Safepay |
sp_session |
Payment processing |
| Facebook |
_fbp |
Ad conversion tracking |
| Hotjar |
_hj* |
User behavior analytics |
4. Cookie Management
4.1 Browser Controls
You can manage cookies through your browser settings:
- Delete existing cookies
- Block all or certain cookies
- Set preferences for specific websites
- Receive alerts when cookies are set
Note: Disabling essential cookies will prevent proper platform functionality.
4.2 Platform Cookie Preferences
Our platform provides a cookie consent manager where you can:
- Review all active cookies
- Toggle categories on/off (except essential)
- Withdraw consent at any time
- View detailed information about each cookie
4.3 Third-Party Opt-Outs
For external services:
5. Purpose-Specific Details
5.1 Authentication Cookies
These security cookies:
- Contain encrypted session identifiers
- Expire after inactivity periods
- Include anti-CSRF tokens
- Are regenerated after login
5.2 Analytics Implementation
Our analytics cookies:
- Anonymize IP addresses where possible
- Aggregate data rather than track individuals
- Respect Do Not Track browser signals
- Can be disabled without affecting functionality
5.3 Affiliate Tracking
Affiliate cookies:
- Store referral source information
- Have 30-day attribution windows
- Do not store personal information
- Can be disabled through the consent manager
Data Minimization: We configure all cookies to collect only the minimum data necessary for their intended purpose and limit their lifespan appropriately.
6. Regional Compliance
6.1 European Union (GDPR)
For EU users, we:
- Obtain explicit consent for non-essential cookies
- Provide granular category controls
- Document all cookie purposes and durations
- Offer easy withdrawal of consent
6.2 California (CCPA)
For California residents:
- Disclose data collection purposes
- Provide "Do Not Sell My Information" options
- Honor global privacy controls
- Disclose third-party data sharing
6.3 Other Jurisdictions
We comply with:
- Canada's PIPEDA
- Brazil's LGPD
- South Africa's POPIA
- Singapore's PDPA
7. Data Retention
Cookie data is retained for varying periods:
- Session cookies: Expire when browser closes
- Short-term: 24 hours to 7 days
- Medium-term: 30 days to 6 months
- Long-term: 1-2 years maximum
Aggregated analytics data may be retained longer for trend analysis.
8. Policy Updates
We may update this Cookie Policy to reflect:
- Changes in cookie technologies
- New service integrations
- Legal or regulatory requirements
- Platform feature additions
Material changes will be notified through platform announcements or email.
9. Contact Information & Complaints
9.1 Company Information
ZeeLance (SMC-Private) Limited
Registration CUIN 0300899
CITI Tower, 2nd Floor, Office: 21
Chungi No.9, Bosan Road, Multan
9.2 General Inquiries
Email: contact@zeelance.net
9.3 Complaints Handling
For formal complaints regarding our services or refund policies:
Email: complaints@zeelance.net
9.4 Suspension Appeals
For appealing account suspension decisions:
contact your respective account guardian from your account panel helpline icon