ZeeLance (SMC-Private) Limited

Platform Specifications · Commercial Terms · Binding Policies
Custom SaaS Platform Digital Ocean Cloud Bank-grade security Strict non-refundable Policy Zero-Plugin Ecosystem
STRICT NON-REFUNDABLE POLICY

All slot purchases, subscription fees, wallet top-ups, setup payments, and service-related charges are final. No refunds for change of mind, inactivity, or partial usage. By using ZeeLance you agree to this irrevocable term.

Client Responsibilities & Intellectual Property

Company & Foundation
Q1 What is the full legal company name?
ZeeLance (SMC-Private) Limited.
Q2 What is the company registration number?
CUIN 0300899.
Q3 What is the official business address?
CITI Tower, 2nd Floor, Office 21, Chungi No.9, Bosan Road, Multan, Pakistan.
Q4 Who is the primary contact person?
-
Q5 What is the contact email?
dr@zeelance.net.
Q6 What is the contact phone number?
-
Q7 What is ZeeLance's vision?
To replace multiple expensive platforms with one integrated solution for e-commerce, websites, payments, and business management.
Q8 What is the company motto?
"Turn Your Vision into a Thriving Business" — everything you need to sell online in one package.
Q9 How many countries is ZeeLance available in?
Available worldwide except Israel.
Platform & Technology Stack
Q10 Which platform, technology, and programming language is used?
Custom cloud-based SaaS platform built with Core PHP version 8.3, MySQL, HTML, CSS, JavaScript, hosted on Digital Ocean with customizable server or data center location.
Q11 Will the client receive admin panel access?
Yes, full admin dashboard access with Live HeartBeat, statistics, team management, customers, inventory, online & POS sales, reports, graphs, orders, ERP, and analytics.
Q12 Will the client receive hosting, cPanel, FTP, or database access?
No. Clients can access their own data only via admin panel exports (PDF, Excel, CSV). No raw database, FTP, or cPanel access is allowed.
Q13 Are APIs or integrations used?
Yes, payment gateways, WhatsApp API, and email API integrations are included.
Q14 Is mobile responsiveness included?
Yes, fully responsive design is included.
Q15 Is multilingual support included?
Yes, you can create your store in any language.
Q16 Is multi-vendor functionality included?
Yes, it is possible in the ZeeLance Mega Project, where multiple sellers can sell their products under one unified platform or brand.
Q17 Is inventory management included?
Yes, smart inventory control with real-time stock tracking.
Q18 Is invoice generation included?
Yes, including shipping labels, thermal receipts, and A4 billing.
Hosting & Infrastructure
Q19 Who owns the hosting and server?
ZeeLance.
Q20 Where will the server be hosted?
ZeeLance supports a global infrastructure with ten data center locations, allowing clients to select the nearest server for better speed, performance, and low latency worldwide.
Q21 Which hosting provider is used?
Digital Ocean.
Q22 Will an SSL certificate be included?
Yes, a free SSL/HTTPS certificate is provided for secure encrypted connections.
Q23 Who pays hosting and server charges?
ZeeLance covers all hosting and server costs. Clients pay only the subscription; hosting is included with no extra charges.
Q24 What is the expected uptime guarantee?
99.99%.
Q25 Is a CDN included?
ZeeLance lets users choose the nearest data center for automatic CDN routing, ensuring faster performance and low-latency global access.
Q26 Is email hosting included?
Yes, four professional email accounts are provided free via Zoho Mail, with full access on mobile and desktop devices.
Q27 Are backups automatic?
Yes, a 24-hour backup loop is maintained for seven days.
Domain, Ownership & Data Rights
Q28 Who owns the domain?
The client if using a custom domain, or ZeeLance if using a free subdomain.
Q29 Will domain registrar access be provided?
Yes, clients use their own domain registrar and maintain full control of their domain. ZeeLance only connects the system via DNS record setup; ownership stays with the client.
Q30 Who controls DNS settings?
The client for a custom domain.
Q31 Can the domain be transferred later?
Yes, the client fully owns the domain and can transfer, detach, or update DNS settings at any time.
Q32 Will the client have full ownership of products, images, customer data, orders, and reports?
Yes, 100% ownership of all store-generated data.
Product Management & Catalog
Q33 Who provides product data?
The merchant or client (store owner).
Q34 What product information is required?
Title, description, price, images, videos, inventory quantity, tax rules, and shipping rules.
Q35 What image specifications are recommended?
Standard formats such as JPEG or PNG with a 1:1 ratio are recommended.
Q36 How are categories managed?
Via the admin panel in inventory management.
Q37 Will SEO optimization be done for products?
Yes, SEO is automatically handled with built-in advanced tools, generating unique product URLs, optimized titles, descriptions, images, price, and stock data.
Q38 Will product variations be supported?
Yes, up to eight colors, eight sizes, eight prices, eight discounts, eight images, and eight videos per product.
Q39 Will barcode and SKU support be included?
Yes, barcode and SKU support is included with auto billing in the POS system.
Payment System & Gateways
Q40 Which payment gateways are integrated?
COD and card payments are supported via the client’s own SafePay, PayPal, or Stripe merchant accounts with built-in integration.
Q41 Is Cash on Delivery supported?
Yes, without any extra charge.
Q42 Are JazzCash or EasyPaisa included?
Available on demand and can be furnished as customization with extra cost.
Q43 Is bank transfer supported?
Yes, manual bank transfer is supported with receipt upload for each order.
Q44 Who handles payment gateway disputes?
The client, because transactions happen in the client's merchant account.
Q45 Is refund management included?
It depends on client policy; ZeeLance has no involvement in buyer refunds.
Order Management & Notifications
Q46 How are orders managed?
Through a central dashboard with OMS included.
Q47 Is order tracking included?
Yes, real-time tracking with a unique order tracking ID.
Q48 Will WhatsApp notifications be integrated?
Yes, WhatsApp API support is included for alerts, along with dashboard notifications, voice and SMS alerts, and email notifications for new orders.
Q49 Is invoice printing included?
Yes.
Q50 Can staff roles be created?
Yes, staff roles can be created with up to twenty-five free team accounts, supporting three levels: Admin, Manager, and Buyer or Seller roles.
Technical Support & Maintenance
Q51 What technical support is included?
24/7 support for error fixing, bug removal, and smooth operation.
Q52 What is excluded from support?
Social media or digital marketing, campaigns, graphics, theme modifications, new theme development, extra payment gateway integration, any extra API integration, or new features beyond the original scope.
Q53 What are the support timings?
24/7.
Q54 What is the emergency support procedure?
WhatsApp helpline from the dashboard.
Q55 What is the average response time?
Thirty minutes.
Q56 Are software updates, security patches, and bug fixes included?
Yes, automated updates, security patches, and bug fixes are included.
Q57 What counts as extra work with separate fees?
Social media and digital marketing, campaigns, graphic design, theme customization or new theme development, extra payment gateway integration, additional API integrations, new feature development, POS enhancements, and extra team accounts beyond twenty-five are available as paid add-ons.
Security & Compliance
Q58 How is customer data secured?
Bank-grade security, real user verification, rate limiting, and bot protection.
Q59 Is data encrypted?
Yes, SSL and secure wallet encryption are used.
Q60 What happens in case of hacking?
If caused by leaked or weak client credentials, the client is responsible; ZeeLance provides reasonable assistance.
Q61 Is GDPR or privacy compliance considered?
Yes, data sovereignty is respected with no third-party data sharing.
Data Export & Migration
Q62 Can products, customers, and orders be exported?
Yes, all via reports and analytics.
Q63 In which formats can data be exported?
PDF, CSV, and Excel.
Q64 Will migration assistance be provided?
Yes, support can guide you; charges may apply based on volume and virtual assistant time.
Q65 What happens after termination?
A data export option is available for fifteen days, after which account access ceases.
Commercial Terms & Pricing
Q66 What is the monthly subscription fee?
$10 USD per month with a 60% on-sale discount applied if the product is under 500 units.
Q67 Are there any transaction fees?
Zero platform fees on orders. A 3% gateway fee applies to card payments. No fee for COD.
Q68 What discounts are available for longer commitments?
Three months: 5% off, six months: 10% off, one year: 15% off.
Q69 What are the late payment penalties?
The front-end store enters a grace period with a payment failure alert.
Q70 What is the refund policy?
ZeeLance strictly follows a non-refundable policy; all fees are final.
Q71 What is the currency for payments?
USD (VAT included in the price unless specified).
Legal & Contractual Framework
Q72 Is an NDA or confidentiality included?
Standard terms apply with mutual confidentiality.
Q73 Can either party terminate the agreement?
Yes, no long-term contracts. The subscription runs on a flexible basis, and once it expires, the service enters a grace period before termination.
Q74 What dispute resolution method applies?
Arbitration is mandatory; any past dues must be cleared.
Q75 Which city and jurisdiction apply?
Multan, Punjab, Pakistan.
Q76 Who owns developed custom features?
ZeeLance, unless a separate agreement states otherwise.
Q77 What is the platform IP ownership?
The client shall not claim ownership interest in the ZeeLance platform, underlying code, or associated IP.
Getting Started & Instant Setup
Q78 How quickly can I set up my store?
Within five minutes, faster than any other platform.
Q79 Do I need technical skills?
No technical skills are required.
Q80 Is there a free trial?
Register for free with email; no credit card is required to start. Free access includes theme demo only; full store setup requires purchasing a slot.
Q81 What is the first step?
Select a data center, create an account, purchase a slot, set up your store, then launch and sell.
Q82 Can I start selling for free?
Yes, the pay-as-you-go model means you only pay when you make a sale.
Q83 What is the difference between pay-as-you-go and subscription?
Pay-as-you-go: pay per sale. Subscription: $10 per month (if product count is under 500).
Q84 Do I need to install software?
No, it is a cloud-based SaaS platform accessible from any browser.
Q85 Is there a setup fee?
No setup fees. The slot price includes everything.
Q86 Can I upgrade my plan later?
Yes, you can switch between pay-as-you-go and monthly subscription at any time.
Q87 What is a slot?
An all-in-one bundle that includes a free subdomain, hosting, e-store, website editor, POS, ERP, OMS, CRM, analytics, and pixels.
Q88 What data center locations are available?
New York, San Francisco, Amsterdam, Singapore, London, Frankfurt, Toronto, Bangalore, Sydney, and Atlanta.
Q89 How do I choose a data center?
Select the location nearest to your target audience for optimal performance.
Q90 Is there onboarding assistance?
Yes, 24/7 support and documentation are available.
Platform Features & Capabilities
Q91 What is included in the all-in-one bundle?
Free subdomain, hosting, e-store, website editor, POS, ERP, OMS, CRM, analytics, pixel integration, cart recovery, and 24/7 support.
Q92 What makes ZeeLance different?
The zero-plugin ecosystem: all features are built-in natively with no external plugins, no platform fees, and free POS and analytics.
Q93 Does ZeeLance have a built-in POS?
Yes, a free integrated POS for online and in-store orders from one dashboard.
Q94 Is white-label branding available?
Yes, 100% white-label branding is available as an optional extra charge; customers see only your brand.
Q95 Are multi-currency and multi-language supported?
Yes, any language and multiple currencies with built-in localization.
Q96 What is the zero-plugin ecosystem?
A fully independent platform that requires no third-party APIs; all features work natively.
Q97 Can I manage multiple stores?
Yes, the ZeeLance Mega Project supports a multi-store manager, allowing multiple stores to be managed under one domain from a single dashboard.
Q98 Is there abandoned cart recovery?
Yes, built-in WhatsApp and email recovery with a 15–25% recovery rate.
Q99 What is Business Autopilot?
Automated operations including order processing, inventory updates, customer notifications, and follow-ups.
Q100 Is there a customer ledger system?
Yes, daily summaries and balances with complete transaction history.
Payment Processing & Wallet
Q101 What payment methods are available for customers?
Credit cards, debit cards, COD, and bank transfers. Local payment methods are available on demand.
Q102 Can I receive payments directly to my bank?
Yes, global payment processing sends payouts to your local bank via your merchant account.
Q103 What are the gateway fees?
Approximately 3% for card payments; zero for COD and bank transfers.
Q104 Are international payments supported?
Yes, multiple currencies with competitive exchange rates.
Q105 Are there platform fees on orders?
Zero platform fees. You keep 97% of card payments and 100% of COD or bank transfers.
Analytics & Business Intelligence
Q106 What analytics does ZeeLance provide?
Real-time visitor intelligence, customer journey analysis, traffic attribution, device tracking, and bot detection.
Q107 Do I need Google Analytics?
No, built-in analytics provides 100% data ownership.
Q108 What is the data accuracy?
99%+ accuracy with real-time processing compared to 60–70% for third-party tools.
Q109 Is abandoned cart data included?
Complete insights with customer information, cart values, and recovery opportunities.
Q110 Is traffic source tracking included?
Yes, multi-channel attribution identifies social media, direct visits, and referrals.
Q111 Is real-time visitor tracking included?
Yes, see IP addresses, locations, and device specifications.
Q112 Can I export analytics?
Yes, in PDF, CSV, or Excel formats.
Q113 Is there an automated business audit?
Yes, a one-click audit with visual revenue reporting.
Q114 How long is order history retained?
One year of order history and one month of detailed statistics.
Advertising & Pixel Integration
Q115 What advertising platforms can I connect?
Facebook, Instagram, Google, TikTok, Snapchat, and Pinterest.
Q116 Is manual event setup needed?
No, paste the pixel code and the system auto-tracks all key events.
Q117 What events are auto-tracked?
Page view, view content, add to cart, initiate checkout, purchase, WhatsApp clicks, social clicks, and scroll depth.
Q118 Can I create custom audiences?
Yes, automatically create targeted audiences based on behavior.
Q119 Can I create lookalike audiences?
Yes, expand your reach by finding customers similar to your best audiences.
Q120 How accurate is conversion tracking?
Precise revenue attribution and ROI measurement for all campaigns.
Affiliate Program
Q121 How does the affiliate program work?
Register for free, get a unique referral link, promote, and earn commissions on sales and renewals.
Q122 What are the commission rates?
20% on the first purchase and 10% recurring monthly on every renewal for life.
Q123 How much can I earn?
Sell one store: $2 first month plus $1 monthly. Sell 500 stores: $1,000 first month plus $500 monthly recurring.
Q124 Is any investment required?
No investment. Register for free and start promoting immediately.
Q125 How do affiliates get paid?
Direct bank payments to a local account.
Team Management
Q126 How many team accounts are included?
Twenty-five free team accounts are included.
Q127 Are additional team accounts available?
Yes, additional accounts are available for a separate fee.
Q128 Are roles and permissions supported?
Yes, customizable roles are supported including Admin, Manager, and Buyer or Seller, with granular permission control for each role.
Tax & Shipping Management
Q129 Are custom tax rules supported?
Yes, different tax rates per product and region down to the state level.
Q130 Can I ship to multiple countries?
Yes, delivery locations can be configured with custom shipping fee formulas, customizable up to state and product level.
Q131 Can I block specific locations?
Yes, city-level tracking and IP-based filtering are supported. You can also block specific users, new users, or entire locations.
Q132 Are real-time shipping rates available?
Yes, based on location.
Q133 Are shipping rules available per product?
Yes, individual rules including free shipping thresholds.
Q134 Is tax automation included?
Yes, automated calculation for multiple jurisdictions.
Website Editor & SEO
Q135 Is there a website editor?
Yes, a free website editor is included with advanced design controls.
Q136 What design customization is available?
Full customization with a theme editor, CSS controls, and layout options.
Q137 Are pre-designed templates provided?
Yes, multiple professional templates for different industries.
Q138 Is the website mobile responsive?
Yes, fully responsive on all devices.
Q139 Are SEO tools included?
Yes, built-in advanced SEO with meta tags, sitemaps, and optimization.
Q140 Is email marketing included?
Yes, integrated campaigns with customer segmentation.
Q141 Is WhatsApp marketing included?
Yes, WhatsApp API is included for communication, automated notifications, and marketing.
Comparison with Competitors
Q142 How does ZeeLance compare to Shopify?
ZeeLance: $10 per month, zero platform fees, free POS, built-in analytics. Shopify: $29–299 per month plus transaction fees and paid apps.
Q143 How does ZeeLance compare to WooCommerce?
ZeeLance is all-in-one with a five-minute setup and no hosting management. WooCommerce requires separate hosting, plugins, and technical maintenance.
Q144 Why is ZeeLance more affordable?
No transaction fees, no plugin costs, free POS, free analytics, free hosting, and free email.
Q145 How does analytics compare?
ZeeLance offers 99%+ accuracy, real-time data, and full ownership, while competitors often have 60–70% accuracy, delays, and third-party dependencies.
Q146 How does setup time compare?
ZeeLance: five minutes. Shopify or WooCommerce: thirty minutes to several hours.
Q147 How does the POS system compare?
ZeeLance: free built-in POS. Competitors often require paid POS systems or separate fees.
Q148 How does cart recovery compare?
ZeeLance has built-in WhatsApp recovery with a 15–25% rate. Others require paid third-party apps.
Q149 How do team accounts compare?
ZeeLance offers twenty-five free team accounts. Competitors often charge per additional user.
Q150 How does white-label compare?
ZeeLance offers 100% white-label as an optional feature, while competitors often show their own branding.
Q151 How does API dependency compare?
ZeeLance has a zero-plugin ecosystem and is fully independent, while others rely on multiple external API dependencies.
Dropshipping & Inventory
Q152 Does ZeeLance support dropshipping?
Yes, global dropshipping support with worldwide selling.
Q153 Is smart inventory control included?
Real-time tracking, automated low-stock alerts, and multi-channel sync.
Q154 Is there a product limit?
Unlimited products with no additional charges.
Q155 Can I bulk import products?
Yes, CSV or Excel bulk import is supported.
Q156 Are product reviews included?
Yes, built-in ratings and reviews with moderation.
Mobile & Accessibility
Q157 Is there a mobile app?
A mobile app is not built-in but can be developed as a custom feature.
Q158 Is the mobile checkout experience optimized?
Yes, optimized mobile checkout for customers.
Q159 Is PWA support available?
Progressive Web App features are available.
Q160 Are accessibility standards followed?
Yes, WCAG compliant design principles are followed.
Integrations & Extensibility
Q161 Can I integrate with an external ERP?
Manual export or import is required. An API is not available by default but can be custom developed.
Q162 Are email marketing integrations available?
Built-in email marketing is included; no external integration is needed.
Q163 Is social media integration included?
Social login and sharing features are built-in.
Q164 Is shipping carrier integration available?
Manual shipping rule configuration is included; carrier API integration is available as custom work.
Billing & Subscription Details
Q165 How do I pay for the subscription?
By credit card, debit card, bank transfer, or wallet balance.
Q166 Can I pay annually?
Yes, annual billing comes with a 15% discount.
Q167 What happens if I cancel?
The account pauses, and data export is available for fifteen days.
Q168 Can I reactivate after cancellation?
Yes, simply resubscribe and your data will be restored if you are within the grace period.
Q169 Are there any hidden fees?
Absolutely no hidden fees. All costs are transparent.
Q170 Is a payment receipt provided?
Yes, automatic invoices are generated for all payments.
Q171 Can I downgrade my plan?
Yes, you can switch between pay-as-you-go and monthly subscription at any time.
Q172 What is the currency for billing?
You pay the subscription in USD, but your customers can pay in their local currency.

This FAQ covers all aspects of the ZeeLance platform. All answers are legally binding where applicable. For additional clarification, please contact legal@zeelance.net or use dashboard support.

© 2025 ZeeLance (SMC-Private) Limited — Registration CUIN 0300899

CITI Tower, 2nd Floor, Office 21, Chungi No.9, Bosan Road, Multan

Strict Non-Refundable Policy enforced globally | Complete FAQ Edition