At ZeeLance (SMC-Private) Limited (Registration CUIN 0300899), we are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains our practices concerning the collection, use, and disclosure of your information when you use our platform and services.
Key Points: This is not a substitute for reading the full policy, but we want to highlight some important aspects:
- We never store your payment card details - all payments are processed by third-party providers
- We collect minimal data necessary to provide and improve our services
- You have control over your data and can request access or deletion
- We implement robust security measures to protect your information
1. Information Collection Practices
We collect different types of information to provide and improve our services to you:
1.1 Information You Provide Directly
When you create an account or use our services, we may collect:
- Account Information: Full legal name, email address, phone number, business details (if applicable), username, and encrypted password credentials.
- Profile Information: Profile picture, business description, social media links (optional), and other information you choose to add to your profile.
- Communication Records: Correspondence when you contact our support team, including emails, chat transcripts, and support tickets.
1.2 Automatically Collected Information
When you interact with our platform, we automatically collect:
- Usage Data: Pages visited, features used, time spent on each section, clickstream data, and navigation paths through our services.
- Device Information: Device type, operating system, browser type and version, screen resolution, language preferences, and unique device identifiers.
- Network Information: IP address (which may indicate general location), internet service provider details, and connection speed.
- Performance Data: Loading times, error reports, and performance metrics to help us optimize our services.
1.3 Payment and Financial Information
Important: ZeeLance does not directly process, store, or handle sensitive payment information. All financial transactions are managed through secure third-party payment processors.
For different transaction types:
- Wallet Top-ups: Processed exclusively through Safepay (Pvt) Limited, a PCI-DSS compliant payment gateway. We only receive confirmation of successful transactions without access to card details.
- Store Transactions: Each merchant selects their own payment processor. We facilitate the connection but have no access to or responsibility for payment data exchanged between buyers and sellers.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Provision and Operation
- To create, maintain, and secure your account
- To provide technical support and customer service
- To process transactions and send transaction notifications
- To customize and personalize your experience
- To ensure platform security and prevent fraud
2.2 Service Improvement and Development
- To analyze usage patterns and platform performance
- To develop new features and functionality
- To conduct research and analysis to improve our services
- To troubleshoot technical issues
2.3 Communication
- To send important service-related announcements
- To respond to your inquiries and requests
- To send marketing communications (where you have consented)
- To conduct surveys and gather feedback
2.4 Legal and Compliance
- To comply with applicable laws and regulations
- To enforce our Terms of Service and other policies
- To protect the rights, property, or safety of ZeeLance, our users, or others
- To prevent or investigate possible wrongdoing in connection with the service
3. Data Sharing and Disclosure
We may share your information in the following circumstances:
3.1 With Your Consent
We will share personal information with third parties when we have your explicit consent to do so.
3.2 Service Providers
We engage market trusted third parties to perform functions and provide services to us, including:
- Payment Processors: 3rd party as Payment gateway provider with PCI-compliant providers for financial transactions
- Analytics Providers: Google Analytics and similar services to understand platform usage
3.3 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that deal.
3.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Important Note About Merchant Transactions
When you make purchases from merchants using the ZeeLance platform:
- The merchant receives necessary information to fulfill your order (name, contact details, shipping address)
- Payment details are processed directly between you and the merchant's chosen payment processor
- ZeeLance does not act as intermediary for these transactions and has no access to payment details
4. International Data Transfers
As a global platform with users worldwide, your information may be transferred to, stored, and processed in countries other than your own, including the United States, European Union, and Asia-Pacific regions where our service providers operate.
We implement appropriate safeguards for these transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Data processing agreements with all third-party providers
- Security measures that meet or exceed international standards
- Regular audits of our data protection practices
4.1 EU-US Data Privacy Framework
For transfers of EU personal data to the US, we rely on the EU-US Data Privacy Framework where applicable.
4.2 Other Jurisdictional Safeguards
For other international transfers, we implement supplementary measures as required by local data protection laws.
5. Data Security Measures
We implement comprehensive security measures to protect your information:
5.1 Technical Safeguards
- End-to-end encryption for data in transit (TLS 1.2+)
- Encryption at rest for sensitive data
- Regular security audits and penetration testing
- Secure coding practices and infrastructure hardening
- Multi-factor authentication for administrative access
5.2 Organizational Safeguards
- Strict access controls and need-to-know principles
- Regular privacy and security training for staff
- Data protection impact assessments for new features
- Incident response and breach notification procedures
Payment Security Disclaimer
While we implement robust security for our platform:
- Payment security for merchant transactions is the responsibility of the individual merchant and their chosen payment processor
- We recommend verifying a merchant's payment security practices before making purchases
- ZeeLance cannot guarantee the security of transactions processed through third-party payment gateways
6. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information:
6.1 Access and Portability
You may request access to the personal data we hold about you and receive it in a structured, commonly used format.
6.2 Correction
You may request correction of inaccurate or incomplete personal data.
6.3 Deletion
You may request deletion of your personal data, subject to certain legal exceptions.
6.4 Restriction and Objection
You may request restriction of processing or object to certain types of processing.
6.5 Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time.
6.6 Lodge Complaints
You have the right to lodge complaints with your local data protection authority.
Exercising Your Rights: To make a request regarding your personal data, please contact us through the methods provided in the "Contact Us" section below. We may need to verify your identity before processing certain requests.
7. Data Retention Practices
We retain personal data only as long as necessary for the purposes outlined in this policy:
7.1 Account Information
Retained for the duration of your account plus 3 years for legal and business record purposes.
7.2 Transaction Records
Financial transaction data is retained for 7 years to comply with tax and accounting regulations.
7.3 Marketing Data
Marketing preferences and engagement data is retained for 3 years after last activity.
7.4 Cookies and Tracking
Cookie data is typically retained for periods ranging from session-only up to 2 years, depending on cookie type.
Note: Some data may be retained longer when required by law or necessary for legitimate business purposes such as fraud prevention.
8. Cookies and Tracking Technologies
We use various technologies to collect and store information when you use our services:
8.1 Types of Cookies Used
| Category |
Purpose |
Examples |
| Essential |
Core functionality |
Session management, authentication |
| Performance |
Analytics and improvement |
Traffic measurement, error tracking |
| Functional |
Enhanced features |
Language preferences, regional settings |
| Marketing |
Advertising and campaigns |
Affiliate tracking, conversion measurement |
8.2 Managing Cookies
You can control cookies through your browser settings. However, disabling essential cookies may impact platform functionality.
8.3 Do Not Track Signals
We currently do not respond to Do Not Track browser settings, but we offer granular cookie controls through our preference center.
9. Children's Privacy
Our services are not designed for or directed at children under the age of 18:
- We do not knowingly collect personal information from children under 18
- If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information
- Parents or guardians who believe their child has provided us with personal data may contact us to have it removed
Disclaimer: ZeeLance cannot verify the age of all users. The responsibility for minors using our services lies with their parents or guardians. We disclaim liability for any unauthorized use of our services by minors.
10. Jurisdiction-Specific Provisions
10.1 European Economic Area (GDPR)
For users in the EEA, we comply with the General Data Protection Regulation (GDPR):
- We act as a data controller for personal data collected directly from users
- We have appointed a Data Protection Officer (contact details below)
- We conduct Data Protection Impact Assessments for high-risk processing
- We honor all data subject rights as outlined in Article 15-22 of the GDPR
10.2 California (CCPA/CPRA)
For California residents, the California Consumer Privacy Act (as amended by CPRA) provides:
- Right to know what personal information is collected and how it's used
- Right to delete personal information (with exceptions)
- Right to opt-out of sale or sharing of personal information
- Right to correct inaccurate personal information
- Right to limit use of sensitive personal information
- Right to non-discrimination for exercising CCPA rights
10.3 Other Jurisdictions
We comply with applicable privacy laws in all jurisdictions where we operate, including:
- Canada's PIPEDA
- Brazil's LGPD
- South Africa's POPIA
- Australia's Privacy Act
- Singapore's PDPA
11. Third-Party Links and Services
Our platform may contain links to third-party websites and services:
- We are not responsible for the privacy practices of these third parties
- We encourage you to review the privacy policies of any third-party services you use
- This policy applies only to information collected by ZeeLance
11.1 Merchant Stores
Each merchant store operates as an independent entity:
- Merchants may have their own privacy policies that govern their data practices
- We recommend reviewing merchant privacy policies before making purchases
- ZeeLance is not responsible for merchant data handling practices
12. Policy Updates and Changes
We may update this Privacy Policy periodically to reflect changes in our practices:
- We will notify you of material changes through platform notifications or email
- The "Last Updated" date at the top indicates when the policy was last revised
- Your continued use of our services after changes constitutes acceptance of the updated policy
13. Contact Information & Complaints
13.1 Company Information
ZeeLance (SMC-Private) Limited
Registration CUIN 0300899
CITI Tower, 2nd Floor, Office: 21
Chungi No.9, Bosan Road, Multan
13.2 General Inquiries
Email: contact@zeelance.net
13.3 Complaints Handling
For formal complaints regarding our services or refund policies:
Email: complaints@zeelance.net
13.4 Suspension Appeals
For appealing account suspension decisions:
contact your respective account guardian from your account panel helpline icon