ZeeLance (SMC-Private) Limited

Platform Specifications ยท Commercial Terms ยท Binding Policies
Custom SaaS PlatformBank-grade security Strict non-refundable PolicyZero-Plugin EcosystemPixel Auto-Tracking
STRICT NON-REFUNDABLE POLICY

All slot purchases, subscription fees, wallet top-ups, setup payments, and service-related charges are final. No refunds for change of mind, inactivity, or partial usage. By using ZeeLance you agree to this irrevocable term.

Client Responsibilities & Intellectual Property

๐Ÿข Company & Legal Foundation
1 What is the full legal company name?
ZeeLance (SMC-Private) Limited.
2 What is the company registration number?
CUIN 0300899.
3 What is the official business address?
ZeeLance is a multinational technology platform powered by international innovation and technology partnerships. The company maintains operational offices in multiple regions, including its Pakistan office located at CITI Tower, 2nd Floor, Office 21, Chungi No. 9, Bosan Road, Multan, Pakistan.
4 Who is the primary contact person?
-
5 What is the contact email?
contact@zeelance.net
6 What is the contact phone number?
-
7 What is ZeeLance's vision?
Replace multiple expensive platforms with one integrated solution for e-commerce, websites, payments, and business management.
8 What is the company motto?
"Turn Your Vision into a Thriving Business" โ€” everything you need to sell online in one package.
9 How many countries is ZeeLance available in?
Worldwide except Israel.
10 Is ZeeLance a registered SMC company?
Yes, registered as SMC-Private Limited under CUIN 0300899.
11 Which city has legal jurisdiction?
Multan, Punjab, Pakistan.
12 Does ZeeLance have NDA protection?
Standard terms apply with mutual confidentiality.
13 What dispute resolution method applies?
Mandatory arbitration in Multan, Pakistan.
14 Who owns custom developed features IP?
ZeeLance owns all custom developed features unless separate written agreement states otherwise.
15 Can client terminate the agreement anytime?
Yes, no long-term contracts. Subscription runs flexibly; after expiry grace period then termination.
16 Who is liable if hacking occurs due to leaked credentials?
Client is responsible if caused by weak or leaked client credentials.
17 What is the complaints resolution email?
complaints@zeelance.net
18 What is the response time for complaints?
01-08 business hours.
19 Is there a company registration certificate?
Yes, CUIN 0300899 issued by relevant authorities.
20 Does ZeeLance comply with data protection laws?
Yes, data sovereignty respected with no third-party data sharing.
21 Can client request data deletion?
Yes, within 15-day export window after termination.
22 Is there a Data Processing Agreement available?
Standard terms apply; contact contact@zeelance.net for custom DPA.
23 What happens to client data after account closure?
Data export available for 15 days, then may be purged.
24 Does ZeeLance share customer data with third parties?
No, client retains 100% ownership; ZeeLance does not share.
25 Does ZeeLance have a referral program?
Yes, affiliate program with 20% first purchase + 10% recurring lifetime.
26 What is the company registration date?
Registered under CUIN 0300899 (verify with registrar).
27 Is ZeeLance a publicly traded company?
No, it is a private limited company (SMC-Private).
โš™๏ธ Platform & Technology Stack
28 Which technology stack is used?
Custom SaaS, Core PHP 8.3, MySQL, HTML/CSS/JS
29 Does client receive admin panel access?
Yes, full admin dashboard with Live HeartBeat, statistics, inventory, POS, reports, ERP, analytics.
30 Does client get cPanel or FTP access?
No. Data export via admin panel (PDF, Excel, CSV).
31 What APIs are integrated by default?
Payment gateways, WhatsApp API, email API included.
32 Is mobile responsiveness included?
Yes, fully responsive design on all devices.
33 Is multilingual support included?
Yes, create store in any language.
34 Is multi-vendor functionality included?
Yes, ZeeLance Mega Project allows multiple sellers under one platform.
35 Is inventory management included?
Smart inventory with real-time stock tracking and low-stock alerts.
36 Is invoice generation included?
Yes, shipping labels, thermal receipts, A4 billing.
37 What does "zero-plugin ecosystem" mean?
Fully independent platform requiring no third-party plugins; all features work natively.
38 Does platform include built-in ERP?
Yes, full ERP, OMS, CRM included at no extra cost.
39 What is Live HeartBeat monitoring?
Real-time dashboard for server & store status monitoring.
40 Can I manage multiple stores?
Yes, multi-store manager under one domain from single dashboard.
41 Is POS system included?
Free integrated POS for online & in-store orders.
42 Can I use custom domain branding?
Yes, promote your own brand via custom domain, white-label optional.
43 Is there a free website editor?
Yes, advanced design controls, CSS editor, multiple templates.
44 Are SEO tools included?
Built-in meta tags, sitemaps, URL optimization.
45 Is email marketing included?
Integrated campaigns with customer segmentation.
46 Is WhatsApp marketing included?
WhatsApp API for automated notifications and marketing.
47 Is there a native mobile app?
Every store includes Android & iOS mobile app.
48 Is white-label branding available?
Yes, 100% white-label with your logo as optional extra.
49 Does platform support PWA?
Progressive Web App features available.
50 Is there a built-in ad manager?
Yes, native pixel integration for Facebook, Google, TikTok, Snapchat, Pinterest.
51 Can I export analytics?
Yes, PDF, CSV, Excel formats.
52 Is there abandoned cart recovery?
Yes, WhatsApp/email recovery with 15-25% recovery rate.
53 Is caching used?
Optimized caching mechanisms for performance.
54 What is the frontend framework?
HTML5, CSS3, vanilla JavaScript with responsive design.
55 Does platform support REST API for developers?
Not by default; custom API development available as paid add-on.
56 Is there a theme editor?
Yes, full theme customization with CSS controls.
๐Ÿ“ฆ Inventory & Advanced 8 Variants
58 How many variants per product?
ZeeLance supports up to 8 variants per product (colors, sizes, Images, videos , price, discount, stock, sold).
59 Does each variant act independently?
Yes, each variant behaves independently with its own inventory and pricing.
60 Is fractional unit selling supported?
Yes, sell in any decimal quantity: 0.25kg, 0.5kg, 1.5 pieces, 0.005 unit.
61 Can I set minimum order quantity?
Yes, seller can restrict minimum quantity per product (e.g., 0.1 kg, 1 piece).
62 Is plus/minus quantity adjuster available?
Fully customizable plus/minus button with custom increment steps (0.01, 0.1, 1, etc).
63 Can I sell by bunch or box?
Yes, sell by piece, box, pack, dozen, or custom unit (kg, liter, bag).
64 Is real-time stock tracking per variant?
Live stock updates per each of 8 variants with alerts.
65 Can I track sold out per variant?
Yes, each variant maintains sold-out counts and remaining stock separately.
66 How many images per product?
Upload up to 8 product images with 1:1 ratio support.
67 How many videos per product?
Up to 8 product videos for rich media showcase.
68 Is barcode and SKU supported?
Yes, barcode and SKU auto-generation for each variant, POS billing ready.
69 Are low-stock alerts available?
Automated low-stock notifications for each variant threshold.
70 Can I set different tax per product?
Yes, product-level and state-level tax rules supported.
71 Can I bulk import variants?
Yes, CSV/Excel import with all 8 variant columns.
72 Is there a product limit?
Unlimited products with no additional charges โ€” everything is included in the subscription cost. You can calculate your estimated pricing using the ZeeLance Pricing Calculator.
73 Can I bulk import products?
Yes, CSV/Excel bulk import supported.
74 Are product reviews included?
Built-in ratings and reviews with moderation.
75 Is stock linked to POS?
Yes, POS Stock Linked Mode tracks inventory with each generated invoice.
76 Is stock linked to eStore?
Yes, eStore Stock Linked Mode stops orders automatically when product is out of stock.
77 Can I organize products by categories?
Yes, unlimited categories supported.
78 Are product attributes supported?
Yes, custom attributes per product.
79 Can I add digital products?
Yes, digital/downloadable products supported.
80 Is there a wishlist feature?
Yes, customer wishlist functionality included.
๐Ÿ’ณ Payment System & Gateways
81 Which payment gateways are integrated?
COD, card via SafePay, PayPal, Stripe (client's own merchant account).
82 Is Cash on Delivery supported?
Yes, with zero fees.
83 Are JazzCash or EasyPaisa included?
Available on demand (customization extra cost).
84 Is bank transfer supported?
Manual bank transfer with receipt upload.
85 Who handles payment gateway disputes?
Client (transactions happen in client's merchant account).
86 Is refund management included?
Depends on client policy; ZeeLance not involved.
87 Are global payouts supported?
Yes, direct to local bank via merchant account.
88 What is the payment gateway fee?
3% for card payments, zero for COD/bank transfer.
89 Is multi-currency supported?
Yes, customers pay in local currency.
90 Is there a secure wallet system?
Secure wallet with bank-grade encryption.
91 Does ZeeLance charge platform transaction fees?
Zero platform fees on all orders.
92 Are payment receipts provided?
Yes, automatic invoices for all payments.
93 Are there any hidden fees?
Absolutely none, fully transparent.
94 Can I connect my own Stripe account?
Yes, Stripe integration available for client's own merchant account.
95 Can I connect my own PayPal?
Yes, PayPal Business account integration supported.
96 Is SafePay gateway integrated?
Yes, SafePay card payments integrated.
97 Is there a payment link feature?
Yes, generate payment links for invoices.
98 Can customers save cards for future?
Yes, tokenized card storage with gateway.
99 Is there a partial payment option?
Not by default Yes
100 Can I set payment method restrictions by location?
Yes, location-based payment rules.
111 Is there a test mode for payments?
Yes, sandbox/test mode available.
112 Can I accept crypto payments?
Not by default; custom integration available as paid add-on.
112 What is the settlement period?
Depends on client's merchant account provider.
๐Ÿ“‹ Order & Team Management
113 How are orders managed?
Central OMS dashboard with real-time tracking.
114 Is there a unique order tracking ID?
Yes, each order has unique tracking ID.
115 Are WhatsApp notifications integrated?
WhatsApp API alerts + voice/SMS/email notifications.
116 Is invoice printing included?
Yes, thermal and A4 invoice printing.
117 How many free team accounts?
05 free team accounts included.
118 What roles are available?
Admin, Manager, Buyer/Seller with granular permissions.
119 Is there a fee for extra team accounts?
Yes.
120 Are order status updates real-time?
Real-time status (processing, shipped, delivered).
121 Is abandoned cart recovery included?
WhatsApp/email recovery, 15โ€“25% recovery rate.
122 Can I stop new customer orders?
Yes, enable to block new registrations.
123 Can I display custom order rejection message?
Yes, display custom pause message.
125 Is auto-fill customer info module available?
Module to retrieve past details via email/passcode.
126 Is email OTP verification available?
Optional OTP verification for customers.
127 Is track order section available?
Built-in track order for shipments.
128 Can I export orders?
Yes, export orders to CSV/Excel.
129 Can I print shipping labels?
Yes, shipping label generation included.
130 Is there bulk order processing?
Yes, bulk status update and processing.
131 Can customers cancel orders?
Yes, configurable cancellation window.
132 Is there an order notes feature?
Yes, internal and customer order notes.
133 Can I assign orders to specific staff?
Yes, order assignment to team members.
134 Is there an order fulfillment status?
Yes, fulfillment tracking included.
135 Can I send order updates via SMS?
Yes, SMS notifications available.
136 Is there a returns management system?
Built-in returns and exchange management.
137 Are order invoices customizable?
Yes, invoice template customization.
๐Ÿ“Š Analytics & Pixel Integration
138 What analytics does ZeeLance provide?
Real-time visitor intelligence, journey analysis, bot detection, 99%+ accuracy.
139 Do I need Google Analytics?
No, built-in analytics provides 100% data ownership.
140/span> What is the data accuracy?
99%+ accuracy vs 60-70% third-party tools.
141 Is abandoned cart data included?
Full customer info, cart values, recovery tracking.
142 Is traffic source tracking included?
Multi-channel attribution: social, direct, referral.
143 Is real-time visitor tracking included?
IP, location, device specifications.
144 Can I export analytics?
Yes, PDF, CSV, Excel formats.
145 Which pixel platforms are supported?
Facebook, Instagram, Google, TikTok, Snapchat, Pinterest.
146 Are events auto-tracked?
Page view, add to cart, initiate checkout, purchase, WhatsApp clicks, scroll depth.
147 Can I create custom audiences?
Build audiences based on behavior automatically.
148 Can I create lookalike audiences?
Yes, expand reach from best audiences.
149 Does pixel reduce ad cost?
Pixel-perfect conversion tracking reduces wasted spend.
150 Is ROI measurement accurate?
Precise revenue attribution per campaign.
151 Is there one-click business audit?
Visual revenue and expense reporting.
151 How long is order history retained?
1 year order history, 1 month detailed statistics.
152 Is bot filtering included?
Intelligent bot detection and exclusion.
153 Can I contact customers from analytics?
Yes, integrated customer outreach from analytics dashboard.
154 Is heatmap tracking included?
Yes, scroll depth and click heatmaps.
155 Can I track conversion funnels?
Yes, full funnel visualization.
156 Is there sales performance analytics?
Daily, weekly, monthly sales reports.
157 Can I track customer lifetime value?
Yes, CLV analytics included.
158 Is there product performance analytics?
Best-selling products, revenue by product.
๐Ÿ’ฐ Pricing & Subscription Plans
159 What is the monthly subscription fee?
$10 USD / month (60% On-Sale Discount) โ€” or only $107 USD / year with an additional 11% yearly discount.
160 Are there platform transaction fees?
Zero platform fees on all orders.
161 What long-term discounts are available?
3 months 5% off, 6 months 10% off, 1 year 11% off.
162 Is pay-as-you-go option available?
Yes, pay per sale only.
163 What is the refund policy?
Strict non-refundable, all fees final.
164 What currency is used for billing?
USD (VAT included where applicable).
165 Is there a setup fee?
No setup fees on Yearly Plan only.
166 What is a "slot"?
All-in-one: subdomain, hosting, e-store, website editor, POS, ERP, CRM, analytics, pixels, mobile app.
167 Can I upgrade my plan later?
Switch between pay-as-you-go and monthly anytime.
168 What are late payment penalties?
Front-end grace period with payment alert.
169 What happens if I cancel subscription?
Account pauses, data export available for 15 days.
170 Can I reactivate after cancellation?
Yes, resubscribe within grace period.
171 Can I downgrade my plan?
Yes, switch between plans anytime.
172 What payment methods for subscription?
Credit card, debit card, bank transfer, wallet balance.
173 Who pays hosting charges?
ZeeLance covers all hosting costs.
174 Is there a free trial?
Register free, theme demo; full store requires slot purchase. For trial access, you can contact our sales agent, and they may provide you with access to a demo account or a live demo with screen sharing to walk you through the platform.
175 How quickly can I set up store?
Within 5 minutes.
176 Are there any hidden fees?
Absolutely no hidden fees.
177 What is the normal price before discount?
$25 USD / Month before 60% on-sale discount.
178 Is VAT included in price?
Yes, VAT included in displayed price.
179 Can I get invoice for subscription?
Yes, automatic invoice generation.
180 Is there a money-back guarantee?
No, strict non-refundable policy.
191 Can I pause subscription temporarily?
No
192 Is there enterprise pricing?
Contact sales for high-volume enterprise plans.
โ˜๏ธ Hosting & Infrastructure
193 Who owns hosting?
ZeeLance.
194 What data center locations?
New York, San Francisco, Amsterdam, Singapore, London, Frankfurt, Toronto, Bangalore, Sydney, Atlanta.
195 Is SSL certificate included?
Free SSL/HTTPS included.
196 Uptime guarantee?
99.99%.
197 Is CDN included?
Nearest data center routing for low latency.
198 Is email hosting included?
Four Premium clients provide professional email accounts via Zoho Mail.
199 Are backups automatic?
24-hour backup loop for seven days.
200 Is free subdomain included?
Yes, free subdomain included.
201 Can I choose server region?
Yes, select nearest data center for optimal speed.
202 Is hosting fully managed?
Yes, 100% managed by ZeeLance.
203 Domain ownership for custom domain?
Client owns custom domain.
204 Who controls DNS settings?
Client for custom domain.
205 Can domain be transferred?
Yes, client can transfer anytime.
206 Who owns store data?
Client own 100% ownership of products, images, customers, orders.
207 Is there data export after termination?
15-day export window.
208 What is server response time?
Optimized for sub-100ms response.
209 Is there DDoS protection?
Yes, built-in DDoS mitigation.
๐Ÿšš Tax & Shipping Management
210 Are custom tax rules supported?
Different rates per product and region down to state level.
211 Can I ship to multiple countries?
Yes, configurable zones with custom formulas.
212 Can I block specific locations?
City-level tracking, IP filtering, block specific users.
213 Are real-time shipping rates available?
Based on customer location.
214 Is free shipping threshold available?
Yes, set minimum order value for free shipping.
215 Is static shipping charge configurable?
Fixed surcharge configurable.
216 Are product-based shipping rules available?
Individual rules per product
217 Is minimum order amount enforced?
Yes, Orders below threshold will be auto rejected
218 Is tax automation included?
Automated calculation for multiple jurisdictions.
219 Is ZIP code field optional?
Enable/disable ZIP field at checkout.
220 How many delivery locations?
Up to 100 state-level locations.
221 Is tax calculation accurate?
100% accurate tax at product and state level.
222 Is dropshipping supported?
Global dropshipping ready.
223 Are quantity-based shipping levels available?
Yes Fully Supported
224 Is local pickup available?
Yes, local pickup option configurable.
225 Can I integrate shipping carriers?
Carrier integration available as custom development.
226 Can I set different tax for digital goods?
Yes, product-type specific tax rules.
227 Is there address validation?
Basic address validation included.
๐Ÿค Affiliate & Mobile App
228 How does affiliate program work?
Free registration, unique link, earn commissions.
229 What are commission rates?
20% first purchase + 10% recurring monthly for life.
230 Example earnings?
Sell 500 stores: $1,000 first month + $500 monthly recurring.
231 Is any investment required?
No investment, free registration.
232 How do affiliates get paid?
Direct bank transfer to local account.
233 Are global affiliates accepted?
Worldwide except Israel.
234 How long does recurring commission last?
Lifetime as long as referral stays active.
235 Can I track referrals?
Real-time affiliate dashboard.
236 Is there minimum payout?
50 USD.
237 Is native mobile app included?
Every store includes Android & iOS mobile app.
238 What are mobile app benefits?
33x more returns, 25x higher sales, home screen presence.
239 Is white-label app available?
100% branded with your logo.
240 Does app cost extra?
Zero extra cost, included in slot.
241 Is real-time sync supported?
Inventory, pricing, orders sync instantly.
242 Is PWA supported?
Progressive Web App features available.
243 Is mobile checkout optimized?
Yes, mobile-optimized checkout.
244 Can I customize app theme?
Yes, app color and branding customization.
245 Does app support offline mode?
Basic offline caching for products.
๐Ÿ›ก๏ธ Security & Suppor)
246 What technical support is included?
24/7 support for error fixing, bug removal, smooth operation.
247 What is excluded from support?
Social media/digital marketing, graphics, theme modifications, new theme development, extra payment gateways, extra API integration, new features.
248 What are support timings?
24/7.
249 What is emergency support procedure?
WhatsApp helpline from dashboard.
250 Average response time?
Thirty minutes.
251 Are updates included?
Automated updates, security patches, bug fixes.
252 How is customer data secured?
Bank-grade security, real user verification, rate limiting, bot protection.
253 Is data encrypted?
SSL + secure wallet encryption.
254 Is GDPR compliance considered?
Data sovereignty respected, no third-party sharing.
254 What is platform IP ownership?
Client claims no ownership interest in ZeeLance platform code or IP.
255 Is rate limiting enabled?
Built-in rate limiting & bot detection.
256 Can I stop overall orders?
Enable custom pause message.
257 Is auto-popup login module available?
Popup within 10 seconds to collect leads.
258 Is WhatsApp helpline available?
Enable floating WhatsApp button.
259 Are sale notifications available?
Dummy alerts every 10 seconds with product name.
260 Is there two-factor authentication?
Available as custom add-on.
261 Are login attempts limited?
Yes, rate limiting on login attempts.
262 Is there activity logging?
Admin activity log included.
263 Can I set password policies?
Yes, configurable password strength requirements.
264 Is there IP whitelisting?
Admin IP whitelisting available.
265 Are security audits performed?
Regular security audits by ZeeLance.
266 Is there SOC2 compliance?
Bank-grade security standards followed.
๐Ÿ“Š Competitor Comparison & Features
267 How does ZeeLance compare to Shopify?
ZeeLance $10/month + zero extra fees vs Shopify $29-299 + transaction fees.
268 How does ZeeLance compare to WooCommerce?
All-in-one, no hosting/plugins vs Woo requires multiple components.
269 Why is ZeeLance more affordable?
No transaction fees, free POS (Optional), analytics, hosting, email.
270 How does analytics compare to competitors?
99%+ accuracy real-time vs 60-70% third-party.
271 How does POS compare?
Free built-in POS vs competitors paid.
272 How does cart recovery compare?
Built-in WhatsApp recovery 15-25% vs paid apps.
273 How does white-label compare?
100% white-label optional vs competitor branding.
274 How does API dependency compare?
Zero-plugin ecosystem fully independent.
275 What is setup time comparison?
ZeeLance 5 minutes vs competitors spend hours.
276 Are pre-designed templates included?
Yes, multiple industry templates.
277 Is there a blog feature?
Yes, built-in blog/CMS.
279 Is there a coupon system?
Yes, discount coupons and promo codes.
280 Is there multi-warehouse support?
Yes, multiple inventory locations.
281 What makes ZeeLance unique overall?
Truly all-in-one: zero platform fees, 8 variants, fractional units, native pixel tracking, free POS, free mobile app, zero-plugin ecosystem, and 25 free team accounts โ€” unmatched in industry.

This FAQ contains official Q&A items covering all aspects of ZeeLance platform. All answers are legally binding where applicable. Complete documentation across 12 specialized sections. For additional clarification, contact contact@zeelance.net or use dashboard support.

ยฉ 2025 ZeeLance (SMC-Private) Limited โ€” Registration CUIN 0300899

CITI Tower, 2nd Floor, Office 21, Chungi No.9, Bosan Road, Multan

Strict Non-Refundable Policy enforced globally | Official Quiz Items | 8 Variants | Fractional Quantity | Pixel Tracking | Zero Platform Fees