Frequently Asked Questions

Welcome to the Ghalla Mandi Multan FAQ section. Here you'll find answers to the most common questions about our products, services, and policies. If you don't find what you're looking for, please don't hesitate to contact us.

General Questions

Business & Ordering
1. What is Ghalla Mandi Multan and what do you sell?
Ghalla Mandi Multan is the largest wholesale supplier in Multan, offering premium grocery products including rice, pulses, dry fruits, chickpeas, flour, spices, ghee, oil, tea, and household essentials. We specialize in bulk supply but also serve individual customers with a 5000 PKR minimum order.

2. What is your minimum order amount?
We accept orders with a minimum value of 5,000 PKR or more, as we primarily operate as a wholesale supplier.

3. How can I place an order?
You can place orders through our website www.ghallamandimultan.com or via WhatsApp at +923037866845.

4. What payment methods do you accept?
We accept Cash on Delivery (COD), Credit/Debit Cards, and Online Bank Transfer. All transactions are secure.

5. Do you have a physical store I can visit?
Yes, visit us at Shop No 14, Main Gate, New Galla Mandi, Multan, Punjab, Pakistan. Open Saturday-Thursday, 9:00 AM – 7:00 PM; Sunday 10:00 AM – 5:00 PM; Friday closed.

Delivery & Shipping
6. Do you offer free delivery?
Yes, we offer free delivery across all of Multan City. For other locations in Punjab and Pakistan, delivery charges vary by destination.

7. How long does delivery take?
Within Multan city: Delivery within 24 hours. For other areas, delivery time varies by location.

8. Do you deliver outside Multan?
Yes, we deliver throughout Pakistan. Shipping charges and duration depend on your specific address.

9. Can I track my order?
Yes, enter your tracking ID in the "Track Order" section on our website to view the latest status.

Products & Quality
10. What types of rice do you offer?
We offer premium varieties including Double Steam Kainat Rice VIP, Sella Rice, Tota Rice, Pona Rice, and many others, all of high quality.

11. Do you sell branded spices and masalas?
Yes, we carry popular national brands like National and Mehran for Biryani Masala, Tikka Masala, Karahi Masala, Qorma Masala, and more.

12. What dry fruits are available?
We offer almonds (badam), cashews (kaju), pistachios (pista), dates (ajwa, muzafti, irani), raisins (kishmish), walnuts (akhroot), pine nuts (chalghoza), and seeds like chia and flax.

13. Are your products fresh and of good quality?
Absolutely. We have a strict Quality Assurance Process involving supplier verification, product inspection, packaging checks, and customer feedback review to ensure premium quality.

Pricing, Discounts & Offers
14. Do you offer discounts on bulk orders?
As wholesale suppliers, we offer competitive wholesale pricing. Contact us directly for specific bulk order discounts and custom quotes.

15. Do you have any ongoing promotions or sales?
Yes, we regularly feature Flash Sales, Bundle Deals, Clearance Items, and Member Exclusive Offers. Check our website's "Special Offers" section.

Returns, Refunds & Guarantees
16. What is your return and refund policy?
We offer a 7-Day Money Back Guarantee. Eligible items in original condition can be returned within 7 days of delivery for a refund or replacement. See our full Refund Policy for details.

17. How do I request a refund or return?
Email contact@ghallamandimultan.com within 7 days with your order details. Our team reviews and responds within 24-48 business hours.

18. What items are non-returnable?
Generally, perishable items, opened products, digital products, services substantially rendered, and items damaged by customer negligence are non-refundable.

19. What is your complaint resolution process?

  1. Submit Complaint via email within 7 days.

  2. Review & Response from our team within 24-48 hours.

  3. Resolution & Return for eligible items.

Customer Support & Contact
20. How can I contact customer support?

  • WhatsApp: +923037866845 (24/7 support)

  • Email: contact@ghallamandimultan.com (response within 24 hours)

  • Phone: +923037866845 (during working hours)

  • Contact Form on website (response within 4-6 business hours)

21. What are your working hours?

  • Store: Sat-Thu: 9:00 AM – 7:00 PM | Sun: 10:00 AM – 5:00 PM | Fri: Closed

  • Support: WhatsApp is 24/7; Email/Phone responses during office hours.

Business, Wholesale & Partnerships
22. Do you offer wholesale prices for shopkeepers and retailers?
Yes, we are primarily wholesale suppliers and offer special pricing for retailers, kiryana stores, and bulk buyers.

23. Do you supply to restaurants, hotels, and caterers?
Yes, we regularly supply bulk orders to restaurants, hotels, caterers, wedding halls, and institutional buyers.

24. Can I become a distributor or partner with you?
Yes, we welcome partnership and distributor opportunities. Contact us via email or WhatsApp to discuss arrangements.

Website, Security & Policies
25. Is my personal and payment information secure on your website?
Yes. We are committed to your privacy and security. We use secure payment processing and adhere to our Privacy Policy. We do not store sensitive financial data like credit card details.

Visit our website: www.ghallamandimultan.com for the latest updates.

Still Have Questions?

If your question isn't answered here, please don't hesitate to contact us directly. Our team is always ready to help!

We're here to help! Contact us anytime with your questions or concerns.