Frequently Asked Questions (FAQs) – Taxila Crafts

Welcome to the Taxila Crafts FAQ section. Here you'll find answers to common questions about our products, ordering process, payments, shipping, returns, and customer support.

If you need further assistance, our team will be happy to help.

General Questions

1. What is Taxila Crafts?

Taxila Crafts is a Pakistani online store offering natural stone products, marble kitchenware, black stone accessories, handmade home décor, and wooden kitchen products. We aim to bring quality craftsmanship and practical designs to homes across Pakistan.

2. Where is Taxila Crafts located?

Our business is located at:

Shop No. 1, Bhirdargahi Market, Near Jamia Masjid Ayesha Sadiqa, Taxila Cantt, Punjab, Pakistan.

3. Do you sell products online?

Yes. You can explore our collections, check product details, and place orders directly through our website:

https://www.taxilacrafts.pk/

4. Do you deliver across Pakistan?

We offer delivery to locations across Pakistan, subject to courier service availability and delivery coverage.

Products & Collections

5. What types of products do you sell?

Our collections include:

• Marble Chakla Belan and kitchenware.

• Black stone kitchen products.

• Natural marble and granite products.

• Marble decoration pieces.

• Handmade home décor.

• Wooden kitchen accessories.

• Traditional and natural stone products.

6. Are your products made from natural stone?

We offer products made from natural materials, including marble and other types of stone. Material details are provided on individual product listings.

7. Are all natural stone products identical?

No. Natural stone has unique patterns, veins, colours, and textures. Slight differences between individual products are normal and are part of the natural character of the material.

8. Do product colours and appearances exactly match website pictures?

We make efforts to display accurate product photographs. However, actual colours and appearances may vary slightly because of lighting, photography, screen settings, and natural material variations.

9. Do you offer customized products?

Customization depends on the product and its availability. Please contact us before placing an order to discuss your requirements.

Ordering & Shopping

10. How can I place an order?

You can place an order through our website:

1. Browse the available product collections.

2. Select your desired product.

3. Choose the available product options, where applicable.

4. Add the product to your cart.

5. Proceed to checkout.

6. Enter your correct contact and delivery information.

7. Select an available payment method and submit your order.

11. Do I need an account to place an order?

Please follow the checkout options available on our website. If guest checkout is available, you can place an order without creating an account.

12. How will I know that my order has been received?

After placing an order, you may receive an order confirmation through the contact details provided during checkout. Our team may also contact you to verify order information when necessary.

13. Can I modify or cancel my order?

Please contact us as soon as possible if you need to modify or cancel an order. Requests may be accepted before processing or dispatch. Once an order has been dispatched, cancellation may no longer be possible.

14. Can I order multiple products together?

Yes. You can add multiple available products to your shopping cart and place them in a single order, subject to checkout availability.

Pricing & Payments

15. What currency are your prices displayed in?

All product prices on our website are displayed in Pakistani Rupees (PKR).

16. Do you offer Cash on Delivery?

Cash on Delivery (COD) is available on eligible orders and delivery locations, subject to the payment options displayed during checkout.

17. What other payment methods do you accept?

Available payment methods are displayed during checkout. Please check the payment options provided when placing your order.

18. Are delivery charges included in product prices?

Delivery charges may be calculated separately depending on the delivery location, parcel weight, dimensions, and applicable shipping arrangements.

19. Do you offer free delivery?

Our website advertises free delivery on eligible orders above Rs. 3,000. Please check the applicable conditions during checkout.

Shipping & Delivery

20. How long does delivery take?

Delivery time depends on your location, courier availability, and order processing. Estimated delivery information may be provided during order confirmation.

21. How much does shipping cost?

Shipping charges depend on factors such as:

• Delivery location.

• Parcel weight.

• Parcel dimensions.

• Courier service availability.

The applicable delivery charges will be communicated during checkout or order confirmation.

22. Can I receive my order at my home?

Yes. We offer doorstep delivery to serviceable locations across Pakistan.

23. Can I collect my order from your location?

Please contact us to confirm whether direct collection can be arranged for your order.

24. What should I do if my parcel arrives damaged?

If your parcel arrives damaged, contact us within 7 days of delivery. Share your order number and clear photographs or videos showing the damage so our team can review your complaint.

25. What if I receive the wrong product?

Please contact us within 7 days of delivery with your order number and photographs of the received product. After verification, we will coordinate an appropriate replacement or refund.

Returns, Exchanges & Refunds

26. What is your return policy?

Eligible products may be returned within 7 days of delivery, subject to our Return & Refund Policy.

Generally, products must be unused, in their original condition, and returned with their original packaging and accessories.

27. Can I exchange a product?

Exchanges may be considered for verified damaged, defective, or incorrectly delivered products. All exchanges are subject to verification and product availability.

28. How can I request a refund?

Contact our customer support team with your order number, purchase details, and reason for requesting a refund. Our team will review your request and explain the next steps.

29. How long do refunds take?

Approved refunds are generally processed within 3–5 business days after the returned product has been received and inspected, where applicable. The time required for the amount to appear in your account may depend on your bank or payment provider.

30. Are customized products eligible for returns?

Customized or personalized products are generally not eligible for returns unless they are defective, damaged, or incorrectly supplied, subject to applicable consumer protection laws.

For complete information, please read our Refund, Return & Exchange Policy.

Product Care & Maintenance

31. How should I care for marble and natural stone products?

We recommend:

• Clean products with a soft cloth and mild cleaning solution.

• Avoid harsh chemicals and abrasive cleaning materials.

• Dry products after cleaning.

• Handle stone products carefully to avoid accidental damage.

• Follow any specific care instructions provided with the product.

32. Can natural stone products develop stains or scratches?

Natural stone may be susceptible to stains, scratches, and surface changes depending on its composition and use. Proper cleaning and handling can help maintain its appearance.

33. Are marble kitchen products suitable for everyday use?

Suitability depends on the specific product and its intended purpose. Please check the individual product description or contact us if you need additional information.

Business & Wholesale Inquiries

34. Do you accept wholesale inquiries?

For bulk orders and wholesale inquiries, please contact our team directly to discuss product availability, quantities, and pricing.

35. Can I contact you for business partnerships?

Yes. We welcome genuine business inquiries, supplier discussions, and potential collaboration opportunities related to our products and collections.

Privacy & Website Policies

36. How do you protect my personal information?

We respect customer privacy and handle personal information in accordance with our Privacy Policy. Please review our Privacy Policy on our website for information about data collection and usage.

37. Where can I read your Terms & Conditions?

Our Terms & Conditions explain the rules governing website usage, orders, payments, and customer responsibilities. You can review them on our website.

38. Where can I find your Refund Policy?

Our Refund, Return & Exchange Policy provides details about eligible returns, exchanges, damaged products, cancellations, and refund processing.

Contact & Customer Support

39. How can I contact Taxila Crafts?

You can reach us through:

Phone / WhatsApp: +92 334 2533433

Email: taxilacrafts@gmail.com

Address: Shop No. 1, Bhirdargahi Market, Near Jamia Masjid Ayesha Sadiqa, Taxila Cantt, Punjab, Pakistan.

Website: https://www.taxilacrafts.pk/

40. What are your business working hours?

Our listed business hours are:

All times are Pakistan Standard Time (PKT).

Still Have Questions?

If you cannot find the answer you are looking for, please contact our team.

We are happy to assist you with product information, order inquiries, delivery arrangements, and other questions.

Taxila Crafts – Celebrating Natural Stone, Traditional Craftsmanship, and Timeless Design.

Website: https://www.taxilacrafts.pk/
Email: taxilacrafts@gmail.com
Phone / WhatsApp: +92 334 2533433