Privacy Policy

Privacy Policy – Taxila Crafts

Last Updated: November 14, 2026

1. Introduction

Welcome to Taxila Crafts. We respect your privacy and are committed to protecting the personal information you share with us when visiting or shopping through our website, www.taxilacrafts.pk.

This Privacy Policy explains how we collect, use, store, protect and share your personal information when you browse our website, create an account, place an order, contact our support team or use any of our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Where consent is legally required, we will obtain it before processing your personal information for the relevant purpose.

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Create an account or register on our website.

  • Place an order or purchase our products.

  • Enter your delivery and contact information.

  • Subscribe to promotional emails or updates.

  • Contact us through our website, phone, email or other communication channels.

  • Submit product reviews, ratings or feedback.

  • Participate in promotions, surveys or other activities.

We may also automatically collect certain technical information when you visit or interact with our website.

3. Types of Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and Identity Information

  • Full name

  • Username or account details

  • Customer identification information where necessary

Contact Information

  • Mobile or telephone number

  • Email address

  • Billing and delivery address

  • City, province and postal code

Order and Transaction Information

  • Products purchased

  • Order details and quantities

  • Order history

  • Payment method and transaction status

  • Shipping and delivery information

  • Refund, return and exchange requests

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone and general location information

  • Website access and browsing information

Marketing and Communication Information

  • Promotional preferences

  • Newsletter subscriptions

  • Customer inquiries

  • Reviews, ratings and feedback

We do not intentionally collect complete payment card details through our website. Where online payment services are offered, payment information is handled by the relevant third-party payment provider.

4. How We Collect Your Information

We collect information through the following methods:

Direct Interaction: When you register, place an order, complete a form, submit a review or contact our customer support team.

Automated Technologies: When you browse our website, certain technical information may be collected automatically through cookies, server logs and similar technologies.

Third-Party Services: We may receive limited information from payment providers, delivery and courier companies, analytics services and advertising partners where relevant to our business operations.

5. How We Use Your Information

Taxila Crafts uses collected information for legitimate business and operational purposes, including:

  • Processing and confirming customer orders.

  • Arranging product packaging, dispatch and delivery.

  • Contacting customers regarding order confirmation and delivery updates.

  • Providing Cash on Delivery services where available.

  • Responding to customer inquiries and support requests.

  • Managing returns, refunds and complaints.

  • Maintaining customer accounts and order histories.

  • Improving our website, products and shopping experience.

  • Understanding customer preferences and shopping behavior.

  • Sending promotional offers and product updates where permitted.

  • Displaying relevant advertisements through advertising partners.

  • Preventing fraudulent activities and unauthorized transactions.

  • Maintaining website security and operational performance.

  • Complying with applicable legal and regulatory requirements.

6. Order Processing, Cash on Delivery and Shipping

When you place an order through Taxila Crafts, we collect the information necessary to process and deliver your purchase.

This may include your name, phone number, complete delivery address, city and order details.

We may share the necessary delivery information with courier companies and logistics partners to arrange shipment and complete delivery.

For Cash on Delivery orders, your contact and delivery details may be used by our team and delivery partners to confirm the order, coordinate delivery and collect the applicable payment.

We use this information only for purposes related to order fulfillment, customer service, delivery coordination and other legitimate business requirements.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality and provide a better shopping experience.

Cookies may help us:

  • Remember customer preferences.

  • Maintain shopping cart information.

  • Understand how visitors use our website.

  • Improve website performance and navigation.

  • Analyze website traffic.

  • Support advertising and marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features, including shopping cart functionality and account-related services.

Where required by applicable law, we will obtain consent before using non-essential cookies.

8. Sharing Your Personal Information

Taxila Crafts does not sell customers' personal information to third parties.

However, we may share limited information with trusted third parties when necessary to operate our business and provide our services.

These may include:

Courier and Delivery Companies: To arrange shipping, verify delivery details and deliver customer orders.

Payment Service Providers: To securely process payments and verify transactions where applicable.

Website and Hosting Providers: To maintain our website, hosting infrastructure, security and technical operations.

Analytics Services: To understand website traffic, customer interactions and website performance.

Advertising Partners: To display advertisements, measure advertising performance and support relevant marketing activities, where applicable.

Legal and Government Authorities: Where disclosure is required by applicable laws, regulations, legal proceedings or authorized governmental requests.

We expect service providers handling customer information on our behalf to use it only for the services they provide and to protect it appropriately.

9. Third-Party Advertising and Google Services

Our website may use third-party advertising and analytics services, including Google services, to understand website performance, measure marketing campaigns and display advertisements.

These services may use cookies, web beacons and similar technologies to collect information about visitors' interactions with our website and other websites.

Where applicable, advertising partners may use this information to display advertisements based on browsing activity and interests.

You can manage personalized advertising preferences through Google Ads Settings:

https://adssettings.google.com/

You can also learn more about how Google uses information from websites that use its services:

https://policies.google.com/technologies/partner-sites

Please note that third-party advertising and analytics providers operate under their own privacy policies and terms.

10. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure or loss.

These measures may include:

  • Secure website connections.

  • Restricted access to customer information.

  • Appropriate website and server security measures.

  • Protection of administrative accounts.

  • Monitoring and maintenance of our website infrastructure.

Although we make reasonable efforts to protect personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information for:

  • Order processing and delivery records.

  • Customer service and communication history.

  • Returns, refunds and warranty-related matters.

  • Accounting and business records.

  • Legal and regulatory compliance.

  • Fraud prevention and security purposes.

When personal information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to applicable legal requirements.

12. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you can contact Taxila Crafts through the following channels:

Business Name: Taxila Crafts

Email: taxilacrafts@gmail.com

Phone: +92 334 2533433

Business Address: Shop No. 1, Bhirdargahi Market, Near Jamia Masjid Ayesha Sadiqa, Taxila Cantt, Punjab, Pakistan.

Website: https://www.taxilacrafts.pk/

Our customer support team will make reasonable efforts to review and respond to privacy-related inquiries.

Taxila Crafts – Handmade Stone Products, Marble Kitchenware & Natural Stone Home Decor from Pakistan.