Return & Refund Policy

Last Updated: August 24, 2026

At TrustKart.pk, customer satisfaction is important to us. We want you to shop with confidence and receive your order in good condition.

This Return & Refund Policy explains when you can request a return or refund and how we process your request.

1. 7-Day Return Policy

TrustKart accepts eligible return and refund requests within 7 days of receiving the product.

If you are not satisfied with your purchase or have received a product that qualifies for return, please contact us within 7 days of delivery.

Requests submitted after this period may not be accepted.

2. Return Conditions

For a return to be considered, the product should generally be returned in the condition in which it was received.

The product should, where applicable:

• Be unused or reasonably unused

• Be in its original condition

• Include original packaging, tags, accessories, or other items provided with the order

• Not have unnecessary damage caused by the customer

• Match the product and order for which the return was requested

Return eligibility will depend on the condition of the product when it is received by TrustKart.

3. Product Inspection

After we receive the returned product, our team will inspect and investigate its condition.

The inspection may include checking:

• Product condition

• Physical damage

• Signs of use

• Missing accessories or parts

• Original packaging

• Whether the returned product matches the original order

• The reason provided for the return

This inspection is necessary to ensure that the return request is genuine and meets our return conditions.

4. Refund Approval

After the returned product has been received and inspected, TrustKart will determine whether the refund request is eligible.

If the return is approved, the refund will be processed within one week after completion of the product inspection/investigation.

The amount refunded will depend on the approved return and applicable refund conditions.

5. Refund Method

Approved refunds will normally be sent back to the customer's applicable payment account or original payment method, where possible.

The time required for the refund to appear in the customer's account may also depend on the bank, payment provider, or financial institution.

TrustKart is not responsible for additional processing delays caused by a bank or payment provider after the refund has been initiated.

6. Damaged or Defective Products

If you receive a damaged, defective, or faulty product, please contact us as soon as possible and preferably within 7 days of delivery.

We may request photos, videos, or other information to help us investigate the issue.

After receiving the product, TrustKart will inspect its condition and may provide an appropriate solution, which may include:

• Replacement

• Exchange

• Repair, where applicable

• Refund

The final solution will depend on the nature and condition of the product.

7. Wrong Product Received

If you receive a product that is different from the one you ordered, please contact us within 7 days of delivery.

Please provide your order details and, where requested, photos or videos of the product received.

After verification, TrustKart may arrange a return and provide a replacement or refund, depending on the circumstances and product availability.

8. Products Not Eligible for Refund

A refund or return may be declined if:

• The request is made after the 7-day return period

• The product has been damaged through customer misuse or negligence

• The product shows excessive signs of use

• Important parts, accessories, or packaging are missing

• The returned product does not match the original order

• The product has been altered or modified by the customer

• The return is found to be fraudulent or abusive

• The product does not meet the applicable return conditions

Certain products may have specific return restrictions due to their nature. Where applicable, these restrictions may be communicated on the product page or at the time of purchase.

9. Return Shipping

Where a return is approved, TrustKart will provide the applicable return instructions.

If the return is due to a wrong, damaged, or defective product received from TrustKart, we may arrange or cover the applicable return shipping cost.

For other return requests, return shipping arrangements may depend on the circumstances and applicable product policy.

Customers should not send a product back without first contacting TrustKart and receiving return instructions.

10. Cancellation Before Dispatch

If you want to cancel your order, contact TrustKart as soon as possible.

We may be able to cancel an order before it is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

11. Refund Investigation

TrustKart reviews each return individually to ensure a fair decision for both the customer and our business.

The investigation may take some time because the returned product needs to be physically received and inspected.

We appreciate your patience during this process.

Once the investigation is completed and the refund is approved, we will process the refund within one week.

12. How to Request a Return or Refund

To request a return or refund, please contact TrustKart within 7 days of receiving your order.

Please provide:

• Order number

• Customer name

• Phone number

• Product details

• Reason for return or refund

• Photos or videos, if requested

Our team will provide further instructions regarding the return.

13. Important Customer Notice

Please do not send a product back without contacting TrustKart first.

A return must be registered with our team so that we can provide the correct return instructions and track the returned product.

The refund process begins after the returned product has been received by TrustKart and its condition has been inspected.

14. Changes to This Policy

TrustKart may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updates will be published on this page with a revised Last Updated date.

15. Contact Us

For return and refund requests, please contact us:

TrustKart
Email: trustkartstore@gmail.com
Phone: 03342533433
Website: TrustKart.pk
Address: Online Store, Pakistan

Our Commitment

At TrustKart, we want our customers to feel confident when shopping with us. We aim to handle every eligible return fairly and transparently.

You have 7 days from receiving your product to contact us for an eligible return or refund. Once the returned product is received and inspected, an approved refund will be processed within one week.