RETURN & REFUND POLICY

Effective Date: 8 September 2026

At ATEVORA, we want every customer to receive their order in excellent condition.

1. Eligible Returns

A return may be accepted when:

• The product arrives damaged or defective;

• The wrong product was sent; or

• The product differs from the confirmed order due to an ATEVORA error.

Return requests should normally be reported within 7 days of delivery, unless a different period is required by applicable law.

2. Product Condition

Returned products must generally be:

• Unworn

• Unused

• In original condition

• In original packaging

• Accompanied by proof of purchase/order details

Products damaged through customer use, alteration, misuse or excessive wear may not qualify.

3. Customized Products

Customized products are generally non-returnable and non-refundable for:

• Change of mind

• Incorrect customer measurements

• Incorrect customer-provided information

• Change of design preference

• Change of color preference

• Other customer-requested specifications

This does not remove any rights relating to genuine defects, incorrect products or rights that cannot legally be excluded.

4. Sale & Promotional Products

Sale, clearance or promotional products may have specific return conditions. Any applicable condition will be communicated at purchase.

5. Refunds

If a return is approved, ATEVORA may provide an appropriate remedy, which may include repair, replacement, store credit or refund depending on the circumstances and applicable law.

Refund timing may depend on the payment provider.

6. Return Shipping

Where the return is caused by an ATEVORA error or confirmed defect, ATEVORA may arrange or reimburse reasonable return shipping.

For other approved returns, the customer may be responsible for return shipping costs.

7. Return Request

Contact ATEVORA with:

• Order number

• Customer name

• Reason for return

• Photos/videos where relevant

• Proof of purchase

Do not ship a product back until ATEVORA provides return instructions.

8. Abuse of Returns

ATEVORA may investigate repeated, fraudulent or abusive return activity and may refuse requests where permitted by law.

9. Contact

ATEVORA
Email: [atevora1@gmail.com]
Phone/WhatsApp: [+923363074916]