Terms and Conditions

Terms & Conditions – Taxila Crafts

Last Updated: November 14, 2026
Effective Date: November 15, 2026

1. Acceptance of Terms

Welcome to Taxila Crafts ("we," "us," or "our"). These Terms & Conditions govern your access to and use of our website, www.taxilacrafts.pk, and related services.

By accessing or using our website, you agree to these terms. If you do not agree, please discontinue using our website.

2. Eligibility and User Responsibilities

By using our website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.

  • You provide accurate and complete information when placing orders.

  • You use our website for lawful purposes only.

  • You keep your account login details secure.

  • You are responsible for activities performed through your account.

  • You do not use bots, scripts, or automated systems to access our website without permission.

We reserve the right to refuse service, cancel orders, or restrict accounts in cases of misuse, fraudulent activity, or violation of these terms.

3. Intellectual Property Rights

All website content, including text, product images, graphics, logos, designs, and other materials, belongs to Taxila Crafts or its respective licensors.

You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.

4. Orders, Confirmation and Cancellation

  • Order Placement: Orders can be placed through our website and are subject to product availability.

  • Order Confirmation: We may confirm orders through email, phone, or SMS after reviewing the order details.

  • Order Cancellation: Customers should contact us as soon as possible to request an order cancellation or modification.

  • Processing: Once an order has been processed, packed, or dispatched, cancellation or modification may no longer be possible.

We reserve the right to cancel orders due to stock shortages, incorrect pricing, payment issues, or suspected fraudulent activity. Customers will be informed accordingly.

5. Pricing and Payment

  • All product prices are displayed in Pakistani Rupees (PKR).

  • Prices may change without prior notice.

  • Applicable delivery charges will be communicated during checkout or before order confirmation.

  • Available payment methods may include Cash on Delivery (COD), bank transfer, online banking, and other payment options displayed on our website.

  • Customers are responsible for providing correct payment and billing information.

If an incorrect price is displayed due to a technical or human error, we reserve the right to correct it and contact the customer before processing the order.

6. Shipping and Delivery

We deliver to selected locations across Pakistan, subject to courier availability.

  • Delivery charges may vary depending on the customer's location, parcel weight, dimensions, and courier service.

  • Estimated delivery times are provided for guidance and may vary.

  • Orders are generally dispatched after confirmation and processing.

  • Customers must provide a complete and accurate delivery address and contact number.

  • Delays caused by courier companies, weather conditions, public holidays, or other circumstances beyond our control are not our responsibility.

Customers may also contact us to discuss available pickup or collection arrangements.

7. Product Information and Availability

We make every effort to display accurate product descriptions, photographs, prices, and specifications.

However, slight variations in product colour, texture, size, pattern, and appearance may occur due to natural materials, handmade craftsmanship, photography, or screen settings.

Since some of our products are made from natural stone and other materials, minor variations are normal and may make each item unique.

All products are subject to availability. If an ordered product becomes unavailable, we will contact the customer to discuss an alternative, replacement, or refund where applicable.

8. Returns, Exchanges and Refunds

Customers should inspect their products upon delivery.

  • Any damaged, defective, or incorrect item should be reported to us promptly after receipt.

  • Customers may be required to provide photographs or other evidence to support a complaint.

  • Return or exchange requests are subject to product condition and our approval.

  • Products damaged through misuse, mishandling, or improper care may not qualify for return or exchange.

  • Refunds, where approved, will be processed through an agreed payment method.

For return or exchange assistance, customers should contact our support team before sending any product back.

9. User Accounts and Registration

Certain website features may require account registration.

You agree to provide accurate and updated information and to protect your account credentials. You must notify us if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts involved in fraudulent activity, misuse, or violations of these terms.

10. Prohibited Activities

Users must not:

  • Violate applicable laws or regulations.

  • Submit false, misleading, or fraudulent information.

  • Attempt unauthorized access to our website, servers, or accounts.

  • Upload viruses, malware, or harmful software.

  • Copy, scrape, or collect website content without permission.

  • Interfere with website functionality or security.

  • Impersonate another individual or business.

  • Place fraudulent orders or misuse our services.

11. User-Submitted Content

If our website allows customers to submit reviews, comments, photographs, or other content, users must ensure that their submissions are lawful, truthful, and do not violate anyone else's rights.

We reserve the right to remove content that is abusive, misleading, inappropriate, promotional without permission, or otherwise violates these terms.

By submitting content, you grant Taxila Crafts permission to display and use it for website, marketing, and promotional purposes, subject to applicable law.

12. Website Management and Availability

We aim to keep our website accessible and operational. However, uninterrupted access cannot be guaranteed.

We reserve the right to update, maintain, suspend, or discontinue any website feature or service when necessary.

13. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

14. Disclaimer and Limitation of Liability

Our website and services are provided on an "as available" basis.

While we make reasonable efforts to ensure accurate information and reliable services, we do not guarantee that the website will always be error-free or uninterrupted.

To the extent permitted by applicable law, Taxila Crafts shall not be liable for indirect or consequential losses arising from website use, service interruptions, or circumstances beyond our reasonable control.

Nothing in these terms limits any consumer rights that cannot legally be excluded under applicable law.

15. Indemnification

You agree to indemnify and hold Taxila Crafts harmless from claims, losses, damages, and expenses arising from your misuse of the website, violation of these terms, or infringement of third-party rights, to the extent permitted by applicable law.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will become effective when published on our website. The updated date displayed at the beginning of this document will indicate the latest revision.

Customers are encouraged to review these terms periodically.

17. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by the applicable laws of Pakistan.

Any dispute should first be addressed through mutual communication with our customer support team. If an amicable resolution cannot be reached, the matter may be referred to the competent courts in Pakistan.

18. Contact Us

For questions, complaints, order assistance, or clarification regarding these Terms & Conditions, please contact us:

Business Name: Taxila Crafts
Email: taxilacrafts@gmail.com
Phone: +92 334 2533433
Address: Shop No. 1, Bhirdargahi Market, Near Jamia Masjid Ayesha Sadiqa, Taxila Cantt, Punjab, Pakistan
Website: https://www.taxilacrafts.pk/

By using our website, you acknowledge that you have read and agreed to these Terms & Conditions.